On each order, Urban Drape offers you 1-day checking/replacement warranty for your purchase. This replacement warranty enables you to shop with confidence from our website. The warranty period starts from the day of delivery or when you receive your product. During this period if you found that the item you received was not as described then you can claim a replacement under the following terms and conditions:
For Fashion Products:
- Urban Drapedo not offer any exchange facility for the purchase of clothing items (Men and women).
- Urban Drapedo offer exchange warranty on footwear, but with a 30% deduction.
Terms & Conditions for all other categories:
- Urban Drapeis not liable to exchange or replace a product if found damaged or used. If the purchased merchandise is found damaged or used, the cost of re-shipping the product will be paid by the customer.
- While claiming a warranty it important to present the product with its original packing along with the purchase receipt. If any customer fails to present the original receipt, then in that case Urban Drapewill not be liable to entertain your claim.
- If you are claiming a warranty you also need to provide us.
- A detail note regarding the issue
- Purchase receipt from Urban Drape
- Complete content of the product along with box and packing.
If you have any questions about these Terms, please don’t feel hesitate to contact us.