You are our valued customer and we are here to make your shopping experience as better as it could be. Our website is brimming with the different things, in the event if you are not happy with the quality of the product you can always send it back to us for exchange with any other item. Our customer service policies are transparent, simple and straightforward and are drafted keeping your best interest in mind.

However, we always strive hard to deliver you superior products and attain your satisfaction, but for any reason if you have decided to claim an exchange, our customer support team is here to assist you in this manner. You are liable to get a free exchange on the basis:

  • There is a manufacturing defect/fault in the product ordered by you.
  • We have delivered you a wrong product.

All purchases made through Urban Drape are valid for exchange or replacement within 4 days from the ship date. For more information, feel free to call us @ 0321-2377668. Our customer support team is always ready to help you!

Some Do’s and Don’ts:

  • Items must be returned unworn, unwashed, undamaged and with tags attached.
  • You need to return the item along with the manufacturer container, original product package, warranty card, accessories and all other contents of the product